The gen AI at Siemens Mobility making IT more accessible

“This is important so that we’re sought out and heard in this new environment,” says Bocuk. “To enable this, IT must speak a more accessible, and less technical language. We have to learn to inspire, engage people, and educate them about the pros and cons, not only those who are curious about gen AI, but those who may be wary of it,” she says.

Gen AI offers IT an opportunity to position itself as experts and enablers. “As a globally positioned IT department, we can scale quickly and thus make exciting use cases available to everyone in a maintainable and affordable way,” she adds. “Not every department or location has to reinvent the wheel. Instead, we can roll out a promising solution that was developed in Singapore, for example, or Spain, the US, or Germany.”

Not quite a complete solution

Despite all the enablement, it’s also important to manage expectations in the direction of top management, according to Bocuk. “Gen AI can’t solve all challenges, but there are many areas in which it can support human work in a meaningful way,” she says. “IT must help to convey where human knowledge and skills are still in demand, what isn’t yet possible with AI technologies, and what will be possible in the future. We need to be flexible.”