Logitech Mouse Not Working? 10 Fixes for Wireless & Wired Models

Dealing with a Logitech mouse not working can bring everything to a halt whether you’re powering through a deadline, attending a meeting, or gaming online. This frustrating issue can affect both wireless and wired Logitech mice, often with no warning and at the worst possible time. But don’t worry, most Logitech mouse problems have simple, proven fixes.

Logitech is known for building durable mice, but even the best devices can run into trouble. From sudden connection drops and lag to complete unresponsiveness, issues can strike any model wired, wireless, Bluetooth, or even the latest Logi Bolt and USB-C models. Whether your Logitech wireless mouse is not working after a Windows update or your trusty wired mouse isn’t being detected, this step-by-step guide covers all the solutions you need.

Why Logitech Mouse is Not Working?

There can be many reasons for your Logitech Mouse to not work properly. Normally, the issue can simply be a driver’s fault. Sometimes the mouse driver is unable to recognize the mouse and doesn’t function properly. Moreover, the battery of your mouse can be if it is a wireless one.

In the case of expensive mice, there’s a dedicated software and driver that supports the function. If any of that is missing, your Logitech Mouse won’t work. This case is usually seen in the Prodigy series. Whatever the issue might be, our guide here will help you fix it.

How to Fix Logitech Mouse Not Working 

Dealing with a Logitech Mouse Not Working can be frustrating, but fear not, as we diveinto the root causes and offer practical fixes. Whether it’s a wireless Logitech mouse losing connection or a wired one failing to respond, our guide covers all scenarios. We understand the urgency of getting your Logitech mouse back in action, and that’s why we’ve compiled the most effective troubleshooting steps to resolve the Logitech Mouse Not Working issue.

Fix 1: Disconnect and Reconnect

Start by disconnecting your Logitech mouse from the USB port (or unplug the wireless receiver). Wait at least a minute before plugging it back in. If you’re using a USB-C or rechargeable mouse, unplug the cable, wait, and reconnect. For wireless mice, you can also turn the mouse off using the switch (if available), then turn it back on after a few seconds.

Tip: If your mouse uses a Logi Bolt or Unifying receiver, try removing and reinserting the receiver into a different USB port.

Fix 2: Restart Your PC

If your system is unresponsive, hold the power button for 10 seconds to force a shutdown, then turn it back on after 1–2 minutes. This clears up temporary hardware or driver conflicts.

Fix 3: Reinstall Mouse Drivers

It is possible that there’s something wrong with the Mouse drivers. You have to reinstall the Mouse drivers. That’s not a difficult task to accomplish. Follow these steps to reinstall them:

1. Right-click on the Start button and click on Device Manager from the pop-up menu.
2. Expand the Mice and Other Pointing Devices by double-clicking on it.
3. If you are using a laptop, you will see two drivers there.
4. Double-click on the one that says HID Complaint.
5. Switch to the Driver tab and click on Uninstall.
6. Restart your PC.
7. Open Device Manager again using the above steps and click on Scan For Hardware Changes (Shown in the Image).

If necessary, restart your PC again. However, the Logitech mouse not working issue will be fixed. If you are still facing the problem, move on to the next fix.

Fix 4: Install Optional Updates

Sometimes Windows releases updates that are not included in the main package. However, that doesn’t mean you shouldn’t download them. These downloads are necessary if you want a trouble-free experience, especially with devices like a Logitech mouse. Here are the steps to install Optional Updates:

1. Press the Start + I keys together.
2. Click on Windows Update.
3. Click on Advanced Options.
4. Scroll down a bit and click on Optional Updates.
5. Click on the Drop Down beside Driver Updates.
6. Download anything that says Mouse Driver, Synaptics, or ELAN.
7. Your PC will automatically restart and install the update.

Check whether your mouse is working perfectly or not. Although there are fewer chances for your Logitech mouse not working, if it is not working, move on to the next fix.

Fix 5: Try On Another PC

To rule out issues with your PC, test your Logitech mouse on another computer (Windows, Mac, or even a Chromebook). If it works elsewhere, your PC is likely the problem—try different USB ports, restart, or update drivers.

If the mouse doesn’t work on any device, your mouse may be defective or damaged. Try a different cable (for wired models) or a new battery (for older wireless models). For rechargeable models, connect using the official cable and give it a full charge before testing again.

Fix 6: Disable USB Power Management (Prevents Random Disconnects)

Windows power management may turn off USB ports to save power, which can cause mouse dropouts.

• Open Device Manager.
• Expand Universal Serial Bus controllers.
• Right-click each USB Root Hub (or “Generic USB Hub”) and choose Properties.
• Go to the Power Management tab.
• Uncheck “Allow the computer to turn off this device to save power.”
• Click OK and restart your PC.

Fix 7: Check for Wireless Interference (Wireless Only)

Wireless mice (especially Bluetooth or Logi Bolt) can lose connection due to interference.

• Move your mouse/receiver away from Wi-Fi routers, Bluetooth speakers, or other wireless devices.
• Try using a USB extension cable to place the receiver closer to the mouse.
• For Bluetooth models, ensure no other nearby devices are trying to pair at the same time.

Fix 8: Use Built-in Diagnostics (Logitech Options+)

Open Logitech Options+, click your mouse, go to Support or Diagnostics, and run the in-app hardware check. This will let you know if there are firmware issues, signal problems, or hardware faults—making troubleshooting faster.

Fix 9: Update or Reinstall Logitech Software

Many Logitech mice require Logitech Options+ (formerly Options or SetPoint) to work properly. Download the latest version from the official Logitech website.

• Open the software, select your mouse, and follow any prompts to update firmware.
• If your mouse isn’t detected, try unplugging/reconnecting it, or restart your PC with the mouse plugged in.
• For Logi Bolt or Unifying receivers, you can also use the Logi Bolt app to re-pair or update devices.

Quick Note for Mac Users

If using your Logitech mouse on a Mac running Ventura/Sonoma or newer:

• Go to System Settings > Bluetooth, remove and re-add the mouse.
• In System Settings > Privacy & Security, make sure Logitech Options+ has permission under Bluetooth.
• If using a Unifying/Bolt receiver, plug it in directly and reboot.

How to Fix a Logitech Wireless Mouse Not Working?

The above fixes stand true even if your mouse is wireless. The only thing you need to do extra is verify whether the battery has some juice in it. Pur in some new batteries and check whether the mouse is working or not.

Another thing you should check is whether the Status light is blinking. Cheap Logitech wireless mice don’t have a status indicator. If your mouse costs less than $10, it won’t even have a light at the bottom to save battery.

Additional Methods to Consider:

Check for Interference (Wireless Mice)

For wireless Logitech mice, interference from other wireless devices (like Wi-Fi routers or other Bluetooth devices) can sometimes cause connectivity issues. Suggest moving these devices further away or changing the mouse’s wireless channel if possible.

Update or Roll Back System Updates

Sometimes, a recent system update can cause compatibility issues with peripheral devices. Suggest users either update to the latest OS version or roll back to a previous version if the problem started after a recent update.

Check for Software Conflicts

Suggest users check for any software conflicts, particularly if they have recently installed new software or drivers that might interfere with the mouse. Instruct them to disable or uninstall such software temporarily to test.

Use Logitech’s Support Tools

Logitech often provides support tools and diagnostics for their devices. Suggest downloading and using the Logitech G HUB or Logitech Options software, which can help diagnose and fix issues.

Check USB Power Management Settings

In Windows, USB ports sometimes enter a power-saving mode that can cause issues with connected devices. Guide users on how to disable USB selective suspend settings via the Device Manager or Power Options.

How to Fix Logitech Prodigy Mouse Not Working?

If you own a Logitech Prodigy mouse and it is not working, it can be heart-wrenching because usually, Logitech Prodigy mice are expensive gaming mice. Usually, you don’t see any problems with Prodigy mice as often as others.

The first thing you need to do is follow all the fixes that are mentioned above. Next, if those don’t help, go to the official Logitech website and download the Logitech Prodigy driver that is made specifically for your mouse. Download and install that following the on-screen instructions, and your issue will be resolved.

However, keep in mind that if Fix 5 didn’t help you, your mouse is likely at fault, and you need to visit the service center as soon as possible.

The Bottom Line

Well, that’s all we have here about how you can fix all types of Logitech Mice that are not working. We hope this guide has helped you. If you still have any problem, make sure to comment below, and we will try to help you.

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